At Satchel and fable We believe in to provide you the best leather products and we also believe in your happiness and customer satisfaction. if you have received damaged/defective goods, you can apply for replacement / refund. As these bags are handcrafted personally by our skilled artisans so it would not be technically “Perfect” as compared to factory made but these small imperfections are what makes our bags antique, unique and give a perfect vintage look.
- Returns accepted, Please write to us before returning the item
- Buyer should contact us within 20 days of receiving the item
- Refund will be given in refund or replacement on buyer’s choice.
- Return shipping will be paid by the buyer.
- Item must be returned in its original condition.
- Please write to us for any clarification on RETURN POLICY.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at Satchelandfable@gmail.com
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please read the disclaimer carefully mentioned below every product before purchasing.
Exchanges (if applicable)
- We only replace items if they are defective or damaged. Please click a picture and send it to us in case of defective and damaged goods and send us an email at Satchelandfable@gmail.com and we will provide you the the address of the warehouse where you can send the product for return.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.